The California CLASS Participant Portal will be unavailable this Saturday, October 5, from 6:00 a.m. to 1:00 p.m. PT for routine maintenance. We apologize for the inconvenience.

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Client Services

How can we help you?

California CLASS welcomes the opportunity to address your comments and questions. If you cannot find the answer to your question in our FAQs section, please contact us at:

California CLASS Client Services
717 17th Street, Suite 1850
Denver, CO 80202
Phone: (877) 930-5213
Fax: (877) 930-5214

You may submit questions for the California CLASS Client Service team using the form below, and a member of the California CLASS Client Service team will contact you. If you would like to contact a member of the California CLASS Relationship team, please click here.

California CLASS Client Service Request Form

  • California CLASS does not sell your personal information to third parties. For more information on how your data is gathered and used, please click here to read our Privacy Policy.

Common Questions

  • What is the California CLASS Online Transaction Portal?

  • The California CLASS Online Transaction Portal is a secure, Internet-based transaction system that allows registered California CLASS Participants to self-manage their California CLASS accounts. The portal is available 24/7, 365 days a year.

  • How does a new California CLASS Participant receive login credentials?

  • All Participants will receive login credentials upon the establishment of their account via email. If you do not currently have online credentials, please reach out to Client Services at (877) 930-5213 or email clientservices@californiaclass.com.

  • How quickly can I expect to receive login credentials?

  • Login credentials will be distributed once a user is added to an account.

  • What is the difference between a wire and an ACH?

  • Wires are funds transferred via the Federal Reserve Wire System and can be processed and received by your beneficiary bank on the same day if the transaction is requested prior to the 11:00 a.m. PT cut-off. ACHs (Automated Clearing House) are processed overnight and are generally available to the beneficiary bank one business day after the transaction request has been made. 

Hours of California CLASS Client Service Operation:

Monday – Friday 8:00 a.m. – 4:00 p.m. PT

 

Daily Cut-off Time for Transactions:

11:00 a.m. PT

 

Updating your Account:

If you would like to update Account Contacts or Authorized Banks on your California CLASS account, you can do so by navigating to the Administration section of the California CLASS Online Transaction Portal.